Frequently Asked Questions

Please read our FAQ before contacting us.  If your question isn’t answered below or you would like to request a brand or style, please use the form at the bottom of this page.  A rep will respond within 24 hours. Thank you.

Can I Request Products Not Listed
Yes. Our reps work with hundreds of vendors and can usually get you any brand or style you need.
Which payment methods are accepted?
We accept PayPal, American Express, Visa, Mastercard, Discover Card and Most Debit Cards.
How long will delivery take?
Most items are shipped within 7 business days. If for some reason your order will take longer a rep will notify you. Custom orders - for first time or new artwork orders please allow 3 weeks for design work and production.
How secure is shopping in the Online Shop? Is my data protected?
MBCALI uses PayPal Credit Card Processing off site to process payments. We have chosen to partner with PayPal due to their excellent reputation in online security and payment processing. MBCALI will NEVER sell or distribute your private information to anyone.
Can I Use Specialty Materials Such As Rhinestone & Glitter
We are able to design with Rhinestones, Glitter, Foil, Glow in the Dark and much more. Ask your Rep or mention the materials you have in mind on the Free Quote Form. Most items in our catalog may be decorated with specialty materials.
What exactly happens after requesting a quote?
Once we have the art work, size and placement verified we will create a digital mock up for your item.  You will be sent a link to verify the final image.  If the logo, size and placement are correct you may order and re-order directly from the link provided.  Once you confirm the order your order will be processed and should be shipped within 7 business days.
Do I receive an invoice for my order?
Once you approve your mock up you may order directly from our website. You will receive an invoice by e-mail immediately after ordering.

Please Use This Form To Contact Us.

We will contact you within 24 Hours with your quote or to follow up on your design concept.

 

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